I can see the duplicate charge. I'll process a refund immediately and add a credit to your account.
John Smith
09:15 AM
😊
resolvedpositive
product_infosales
I can help you upgrade right now. I'll send you a secure link to complete the process.
Claude Assistant
AI-powered session analysis
2 sessions analyzed
Claude09:03 PM
Hi! I'm Claude, your AI assistant for analyzing customer service sessions. I can help you understand patterns, suggest improvements, and answer questions about your agents' performance. What would you like to know?
Suggested questions:
Ask about sentiment trends, common issues, resolution times, or escalation patterns